For all Futons and Futon Mattresses: Shipping is free.
Due to the demensions of the product, being too large/heavy, it will be delivered via Truck Freight. Truck Freight is different than standard UPS, FedEx or US Mail in that you get curbside delivery only.  With Truck Freight you will be responsible to carry the product from the back of the truck into your house or where you want to place it. Another important thing to keep in mind is that if you have a large item you may need more than one person to unload and move the item. Most truck freight companies offer additional services to help with this process.Once the item is shipped we will email you the tracking information and you can contact the shipper directly for any additional services they may be able to offer you. You will be responsible for directly paying the truck freight carrier for any additional charges for the additional service. With Freight  you MUST remember to inspect the pakage at the time of delivery. Upon inspection if you notice the box is damaged or if you are concerned due to any reason, please write "PRODUCT DAMAGED" on the sheet that you are asked to sign. This insures a quicker resolution of problems later.

For Mattress Gripper Pads : Shipping will be UPS Ground unless you request any other.

We will charge shipping errors to your account unless we are the cause of the error. Shipping errors include shipment refusal by you, incorrect address, address change and failed delivery. Shipping error charges include return shipping costs, address change/correction charges and any costs for reshipment.


For all Aerobeds and Intex Air Beds: Method of shipping will be UPS ground unless you request any other.
Check each product for shipping prices.  All packages are shipped with no signature guarantee; you must agree to delivery without the recipient‘s signature.

Shipping Damage: Items damaged by the shipping carrier unless the carrier is the US Postal Service or if the item(s) shipped using your shipping account/carrier will be covered. The procedures to replace a damaged shipment are as follows:

For items shipped via "non-freight" service such as DHL, FedEx, UPS, etc...
The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; DHL at 1-800-Call-DHL or FedEx at 1-800-GoFedEx, UPS at 1-800-PickUPS. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment's delivery.
After DHL, FedEx or UPS picks up the damaged shipment notify us of the situation via email. Include the invoice/receipt number and your purchase order number as well as a description of the damage.
We will replace the shipment at no additional cost to you after we have verified that the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks.
For items shipped via freight service such as FedEx Freight, Watkins, etc...
The shipment's recipient must receive the shipment in person and must inspect the shipment when delivered.
The recipient must notify the freight delivery driver of the shipping damage, request damage documentation and refuse the damaged shipment.
We will replace the item at no additional cost to the vendor after we have verified that the item was in fact damaged during shipment. This process may take 2 to 3 weeks or more.
We will not cover a shipping damage return and/or replacement in which the customer fails to follow the proper procedure.

Errors: We will charge shipping errors to your account unless we are the cause of the error. Shipping errors include shipment refusal by you, incorrect address, address change and failed delivery. Shipping error charges include return shipping costs, address change/correction charges and any costs for reshipment.