With all Night And Day Futons and Futon Mattresses, follow the shipping policy, when taking delivery of your item if you noticed damage to the package or suspect damage Please let the delivery person know and write on the slip you sign "PRODUCT DAMAGED", it will be easier to resolve the matter. 

Please contact customer service via e-mail at  support@bedsfortoday.com


For Aerobeds and Intex Air Beds Shipping Damage Policy:
We will cover items damaged by the shipping carrier unless the carrier is the US Postal Service or if the item(s) shipped using your shipping account/carrier. The procedures to replace a damaged shipment are as follows:
For items shipped via "non-freight" service such as DHL, FedEx, UPS, etc...
The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; DHL at 1-800-Call-DHL or FedEx at 1-800-GoFedEx, UPS at 1-800-PickUPS. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment's delivery.
After DHL, FedEx or UPS picks up the damaged shipment notify us. Include the invoice/receipt number and your purchase order number as well as a description of the damage.
We will replace the shipment at no additional cost to the customer after we have verified that the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks.
For items shipped via freight service such as FedEx Freight, Watkins, etc...
The shipment's recipient must receive the shipment in person and must inspect the shipment when delivered.
The recipient must notify the freight delivery driver of the shipping damage, request damage documentation and refuse the damaged shipment.
We will replace the item at no additional cost to the customer after we have verified that the item was in fact damaged during shipment. This process may take 2 to 3 weeks or more.

With any of our products we will not cover a shipping damage return and/or replacement in which the customer fails to follow the proper procedure.